May 2020, Moscow, Russian Federation A brief overview of the work of designated operators during the COVID-19 pandemic

All post offices of the designated postal operator of the Azerbaijan Republic, Azerpost LLC under the Ministry of Transport, Communications and High Technologies of Azerbaijan (except post offices 10, 14 and 114) will also function on Sundays. Post offices located in the capital and regions will serve citizens on Sunday from 09:00 to 17:00. Azerpost LLC continues its work and takes all measures to protect the health of employees and customers of the company.


The post offices of the designated postal operator of the Republic of Armenia “Haypost” CJSC continue to work as before. The postal staff of Armenia is provided with medical masks, gloves and disinfectants, as well as disinfection several times a day in all post offices.


The appointed postal operator of the Republic of Belarus RUE Belpost announced a temporary change in the mode of operation of postal facilities. In order to prevent the spread of infection caused by the COVID-19 coronavirus, from May 1 to May 31, 2020, the operating mode of the postal service facilities of the city of Minsk, providing services on weekends and holidays, was changed.

You can learn about the operating hours of post offices on the Belpochta website at www.belpost.by in the Company News section.


The appointed postal operator of the Republic of Kazakhstan Kazpost JSC takes all measures to protect the health of employees and customers of the company. Reported on changes in the mode of operation of post offices in coordination with local executive bodies. To date, 10 of 34 branches continue to operate in the city of Nur-Sultan, 30 out of 91 points in the city of Almaty (from 10.00 to 16.00).

     The operating hours of branches in Almaty, North Kazakhstan regions, and the city of Karaganda were reduced to 16.00, in other regions until 17:00. In many regions, at the request of residents, post offices did not interrupt work on weekends. In the regular mode, as before, pensions and benefits are delivered to pensioners over 80 years of age and a special category of citizens.


Intensive work is being carried out in all postal branches and liaison offices of the designated postal operator of the Kyrgyz Republic State Enterprise “Kyrgyz Pochtasy” to combat the spread of viral infection in connection with the current situation in the world on coronavirus.

     The Center for International Exchange and Logistics, written, insurance sites and post offices wet twice a day with special disinfectants, sanitizers and air purifiers are installed. The rooms are ventilated, all surfaces are sanitized.

     Employees are provided with protective masks, explanatory work on compliance with personal hygiene rules has been carried out. Near dispensers with an antiseptic agent, memos for the prevention of viruses are hung.


The FSUE Russian Post, an appointed postal operator of the Russian Federation, organized regular postal communications with countries in Europe, the Baltic states and the customs union. Sending mail is carried out by road through Germany, the Netherlands, Latvia and Ukraine.

     Also, due to international restrictions, delayed delivery is carried out to the USA, China, Kazakhstan, Uzbekistan, Belarus, Ukraine, Moldova, Romania, Latvia, Lithuania, Estonia, Austria, Belgium, Bulgaria, Great Britain, Hungary, Greece, Denmark, Ireland, Spain, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Turkey, Finland, France, Croatia, Czech Republic, Switzerland, Sweden, Israel, Armenia, Canada, Georgia.

In the near future, shipments to Hong Kong, Australia, Japan, South Korea, and Azerbaijan are planned.


Turkmenpocht postal communication company operates without changes: https://www.turkmenpost.gov.tm/

      The appointed postal operator of the Republic of Tajikistan, Pochtai Tochik, continues to operate as before. Mail employees are provided with medical masks, gloves and disinfectants, and disinfection is carried out several times a day in all post offices.


Currently, due to the epidemiological situation throughout the world, restrictions have been introduced on all passenger flights in the Republic of Uzbekistan. In this regard, the designated postal operator of the Republic of Uzbekistan JSC "Uzbekistan Pochtasi" carries out the exchange of international mail with 32 countries through the Republic of Kazakhstan by land transport.

      Taking into account the needs and desires of customers, the acceptance of international airmail to 38 countries around the world has begun.

From April 20 to June 1 of the current year it will be delivered to 38 countries of the world (the list is attached) on the basis of the Extra tariff plan via air cargo transportation.


Universal Postal Union (UPU) COVID-19 Communication from Members


By country:

      Italy: after April 26, the government decided to gradually move towards weakening isolation measures. 40% of the staff working with written correspondence and 50% of the staff working with parcels returned to work. OPS still work with a limited number of employees.

      New Zealand: the government lowered the level of readiness from 3rd to 2nd (out of 4).

      Switzerland: measures weakened after April 27; medium and small enterprises are open, but in compliance with the social distance regime.

     Hungary: from May 4, the opening of cafes and restaurants is allowed, the work of all stores will resume, while maintaining the time frame for the elderly. Schools will remain closed until the end of May.

      Until August 15, holding mass events with the participation of more than 500 people is prohibited.

      South Africa: starting May 1, the readiness level decreased from the 5th to the 4th, some enterprises will be allowed to reopen, and a third of their employees will be able to return to work.

     Canada: schools open in some provinces; Canada plans to remove restrictions in several stages (3 or 5). First of all, part of the restrictions will be lifted from those provinces where new cases of coronavirus infection were not recorded in the last seven days.

      Slovakia: the government has announced a four-step plan to mitigate social distance.

The procedure for issuing written delivery notices resumed on April 23.

The courier delivers the item to the doorstep of the house or to the entrance to the apartment building. The recipient must observe certain precautions (wear a medical mask, use your own pen, keep a social distance).

     Lebanon: on April 24, the government decided to gradually relax restrictive measures, however, it is expected that measures to prevent the spread of COVID-19 will continue until the end of June.

      New Caledonia: the OPS resumed the verification of identification data, as well as obtaining the signature of the recipient. Upon delivery to the home, the recipient puts the signature on the delivery notification only if he has his pen, otherwise, his signature is replaced by the signature of the courier, or the parcel is delivered back to the OPS.

     Cayman Islands: starting May 6, they resume processing incoming and outgoing international mail.

     Montenegro: resumed mail exchange in normal mode.

     Zimbabwe: The government lowered the level of tight isolation to a second level by 14 days starting May 17th. In this regard, the new mode of operation of the OPS is from 8:00 to 15:00 from Monday to Friday.

     Luxembourg: on May 11, the weakening of restrictive measures in the country begins; the OPS will open on May 9

     Serbia: the spread of the virus has decreased, the government has allowed freedom of movement.

     Spain: 40% of employees of the Spanish Post returned to work, the OPS is open 5 hours a day.

     Moldova: OPS returned to a full work schedule. Pensions and social benefits are delivered to your home.

     Liechtenstein: Beginning May 11, the designated mail operator cancels the procedure for delivering registered items to mailboxes without a written delivery notification. The recipient will choose whether he will personally sign the notification with his own pen, or the courier will sign for it. If the recipient is not at home, the shipment will be delivered to the nearest FSO.

     Grenada: quarantine measures in the country are gradually weakening, the Grenada Post operates on Mondays, Wednesdays and Fridays. The airport remains closed for passenger flights, however, the designated postal operator can accept dispatches with written correspondence and parcels sent by cargo flights.


      By the decision of the government, the emergency situation in the healthcare sector was extended for 2 months, however, starting May 11, restrictive measures are weakened (in particular, movement within 100 km from home is allowed).

      From May 11, the French Post resumes the delivery of written correspondence. Delivery of priority mail, parcels, daily newspapers, registered letters, as well as collection from mailboxes will be carried out 6 days a week from Monday to Saturday.

Strict isolation measures will remain in some regions of the country for certain categories of employees of the Post Office, and therefore delays in the processing and delivery of items are possible.